Refund policy

 

At Slime Mania, your satisfaction is our top priority. If you're not entirely delighted with your purchase, we're here to help. Please review our refund policy below for a hassle-free experience.

 

Refunds may be issued for the following reasons:

Note, Exclusions may apply due to certain circumstances.

(In most cases we send replacements when an error has been made.)

• Order arrived Broken.
• Order was not delivered.
• Wrong Order was received.

 

Refunds are not Issued for the following reasons:

• No longer in need of product.
• Deciding to cancel order post shipment.
• Scent preference as scents is subjective to the customer.
• Customer over activates the slime or adds/does something that we do not advise.
• Slime is under activated and customer refuses to activate slime.
• Accidentally ordering and informing us after the order has shipped.
• Order delivered to the wrong address due to invalid address given by customer.
• No picture/video proof of defective product.

 

Refunds are not issued until 14 days from the ship date.

Refunds are not issued for orders 2 months (8 weeks) after the shipment date. 

Additional Information:

• Slime Mania reserves the right to refuse refunds that do not meet our refund policy criteria.
• Please keep in mind that we are unable to accept returns or exchanges for slime products due to hygiene reasons.
• Please contact support@slimemania.au for any queries.